Job Summary: This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction. Accountabilities & Responsibilities: This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction. Accurately process incoming titles daily from dealerships, banks and credit unions. Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner. Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc. Maintains a professional, calm manner when negotiating with difficult or upset customers. Maintains a high level of confidentiality. Assures all phone calls and inquiries have been answered by the close of the day. Assist other departments as needed or assigned. Experience & Education: High school diploma or GED 1-2 years’ experience in titles, automotive industry, or related. Knowledge & Skills: Proven experience with Microsoft Office or GSuite Effective communication and interpersonal skills Problem-solving tactics Detail orientation and time management Titles/automotive experience preferred Technical aptitude Proven multitasking abilities #IND123RR #LI-LG1 #J-18808-Ljbffr
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