Richards Gardencenter

Terms and Conditions

Richards Garden Center TERMS AND CONDITIONS PAGE

 

Richards Garden Center terms and conditions

  • Guarantee and replacement policy Purchasing customer must present original receipt 
    RGC guarantees survival of transplanting of plants #5-Gal. & larger grown at RGC for 150
    days from planted date*, only when planted by RGC & when the customer uses vitamin B1 , in
    addition to being connected to a properly installed watering system approved by a RGC
    associate. RGC does not replace plants due to negligence, over or under watering, fungus,
    insect, animal, machine, pesticide, or weather damage, and soil that does not perk. RGC is not
    liable for H.O.A. requirements, or plant placement as chosen by customer. Clearance/discounted
    plants and plants purchased anywhere else are not guaranteed even when planted by RGC.
    RGC will only replace plants that are actually verified by a RGC associate as dead. #5-gal
    plants- return dead plant to RGC intact (roots & plant in bucket) along with original receipt. #15-
    gal or larger– first visit to verify a plant’s death is free. Subsequent visits will incur service fees.
    Removal of any plants #15-gal or larger by customer before an RGC associate replaces it or
    verifies death revokes all warranties . In all cases when a replacement is made, it will only be
    done once (delivery & planting fee required on warranty replacements). Additional replacements
    will require additional purchase, delivery, & planting charges. Waiting until the plant dies will
    revoke warranty.
    *Citrus, Deciduous Flowering/Fruit Trees, & Sycamore are not guaranteed from May 15th
    August 31st. *Ocotillos, Joshua Trees, Yuccas, Bare Root & Plants that were uprooted
    from the ground, or any other plants not grown at RGC or were purchased from another nursery
    cannot be guaranteed.
    Time and day of any scheduled Delivery/Planting is only an estimate, never a guarantee.
    Deliveries can only be dropped wherever our trucks can be backed up to.
    Additional fees may be charged for delivery placement, multiple truckloads, large quantities,
    additional labor, re-delivery, or multiple stops to one or more locations. Please see associate for
    more details.
    Planting fees do not include staking of trees .
    Trees may be staked for an additional fee, see associate for current price (2 pole minimum per
    tree). Staking of trees provides no additional warranties of any kind.
    All other plant material or any other living or non living thing sold at
    Richard’s Garden Center is not guaranteed!
    Returns if approved can only be exchanged with items of the same cost or for store credit
    only within 30 days of purchase. RGC gives no cash, credit, trade, or check refunds of any kind;
    in addition the item in question must be in original purchase condition. Opened packages or
    containers, broken items, dying or dead plant material cannot be returned or exchanged.
    ALL SALES ARE FINAL: On all tools, chemicals, pottery, fountains, statuary, benches, all
    items made of concrete or clay, CD’s, DVD ROMs, all books, and Special orders/Brokered items.
    No exceptions.
    Returned items, cancelled delivery &/or plantings: customer will be charged a 15% or
    more restocking fee according to the condition of the pieces plus normal handling and
    transportation charges. Again for store credit only, within 30 days of purchase. Customer
    rejected delivery cannot be refunded.
    In all cases original sales receipt is required and must be returned by purchasing
    customer.
    Colors & varieties are not guaranteed if the plant is not fruiting or in bloom at time of sale.
    If a legal dispute should arise under any circumstance, customer is responsible for all legal fees
    involved.
  • to their RGC sales associate with all problems or concens Policies and terms stated in this document are final and official terms of sale.
    No RGC employee has authority to alter this or any other document, under any
    circumstances.
    ALL PRICES & POLICIES STATED SUPERSEDE ALL PREVIOUS VERSIONS
    AND ARE SUBJECT TO CHANGE WITHOUT NOTICE! after 5/02/18
    Thank you for making your purchase at Richard’s Garden Center (RGC)
    I understand RGC is not responsible for damage to any pipe, wire, utility, or any other
    object buried where RGC
    digs, regardless if Blue Stake marks spots prior to digging.
    I understand Planting fees are based on clean, vacant, un-landscaped soil and an
    additional hard dig fee will be billed to me if a hard dig(requiring
    more time than normal due to clay or rocky/abnormally hard soil) or
    obstruction (brick, gravel, grass, dead or living tree/plant, etc…)
    is present.
    I understand The planted prices/installation fees do not include removal or disposal of any
    existing living or dead trees/plants; if an existing
    tree, stump, or plant is not removed prior to installation I will be charged an
    additional removal fee and possible disposal fee.
    I understand Planting fees do not include staking of trees and that trees may be staked for
    an additional charge, and that staking provides no
    additional warranties.
    I understand Time and day of any scheduled delivery/planting is only an estimate and
    cannot be guaranteed.
    I understand I may also be charged fees due to the following:
    No yard access at time of planting,
    multiple truckloads,
    large quantities,
    any required additional labor,
    multiple stops to the same or additional locations.
    I understand If I cannot be home for the installation placement when the delivery is
    scheduled, I must ask for flags to mark planting spot, unlock
    any access gates to planting areas, provide a hose for water, and lock up
    any animals on day of delivery.
    I understand RGC is not liable for plant placement as chosen by myself, or H.O.A.
    requirements, removal or moving a plant once installed will be
    subject to an additional fee at the driver’s discretion upon incident.
    I understand RGC guarantees plants #5-gal. and larger grown at RGC for 150 days from
    planted date*, only when planted by RGC and when I use
    vitamin B1, in addition to being connected to a properly set & installed clock
    run watering system approved by a RGC associate .
    *Citrus, Deciduous Flowering/Fruit Trees, & Sycamore, are not guaranteed
    from May 15th – August 31st.
  • I understand I must call RGC as soon as I see any sign of problems with any plants & that

    waiting until the plant dies will void any
    warranties if applicable.
    I understand RGC guarantees survival of transplanting of plants only and does not replace
    plants due to negligence, over or under watering,
    fungus, insect or animal damage, weather damage, hard freeze, act of god,
    or soil that does not perk.
    I understand RGC will only replace installed plants that are actually verified by a RGC
    associate as dead.
    I understand RGC gives no cash, credit, trade, or check refunds of any kind; returned items or
    cancelled orders will be charged a minimum 15%
    or more restocking fee according to the condition of the items in question.
    I understand All cancelled delivery and plantings including normal handling and transportation
    charges are not refundable.
    I understand Removal of any plants #15-gal or larger by me before an RGC associate
    replaces it or verifies death revokes all warranties. Any
    replacement is made only once (delivery and planting fee required on all
    warranty replacements). Additional replacements will
    require additional purchase, delivery, and planting charges.
    I understand All Changes must be made 48 hours prior to delivery and/or install date.
    I understand I must present original receipt to original sales associate when approaching
    RGC with any problems, concerns, or changes.
    I understand If a legal dispute should arise under any circumstance, I am responsible for
    all legal fees involved.
    I understand The policies and terms stated in this document are final and official terms
    and no RGC employee has authority to alter this or any
    other document, under any circumstances.
    By signing I have read and understand the matters printed above and agree to them