Terms and Conditions
Richards Garden Center TERMS AND CONDITIONS PAGE
Richards Garden Center terms and conditions
- Guarantee and replacement policy Purchasing customer must present original receiptRGC guarantees survival of transplanting of plants #5-Gal. & larger grown at RGC for 150days from planted date*, only when planted by RGC & when the customer uses vitamin B1 , inaddition to being connected to a properly installed watering system approved by a RGCassociate. RGC does not replace plants due to negligence, over or under watering, fungus,insect, animal, machine, pesticide, or weather damage, and soil that does not perk. RGC is notliable for H.O.A. requirements, or plant placement as chosen by customer. Clearance/discountedplants and plants purchased anywhere else are not guaranteed even when planted by RGC.RGC will only replace plants that are actually verified by a RGC associate as dead. #5-galplants- return dead plant to RGC intact (roots & plant in bucket) along with original receipt. #15-gal or larger– first visit to verify a plant’s death is free. Subsequent visits will incur service fees.Removal of any plants #15-gal or larger by customer before an RGC associate replaces it orverifies death revokes all warranties . In all cases when a replacement is made, it will only bedone once (delivery & planting fee required on warranty replacements). Additional replacementswill require additional purchase, delivery, & planting charges. Waiting until the plant dies willrevoke warranty.*Citrus, Deciduous Flowering/Fruit Trees, & Sycamore are not guaranteed from May 15th– August 31st. *Ocotillos, Joshua Trees, Yuccas, Bare Root & Plants that were uprootedfrom the ground, or any other plants not grown at RGC or were purchased from another nurserycannot be guaranteed.Time and day of any scheduled Delivery/Planting is only an estimate, never a guarantee.Deliveries can only be dropped wherever our trucks can be backed up to.Additional fees may be charged for delivery placement, multiple truckloads, large quantities,additional labor, re-delivery, or multiple stops to one or more locations. Please see associate formore details.Planting fees do not include staking of trees .Trees may be staked for an additional fee, see associate for current price (2 pole minimum pertree). Staking of trees provides no additional warranties of any kind.All other plant material or any other living or non living thing sold atRichard’s Garden Center is not guaranteed!Returns if approved can only be exchanged with items of the same cost or for store creditonly within 30 days of purchase. RGC gives no cash, credit, trade, or check refunds of any kind;in addition the item in question must be in original purchase condition. Opened packages orcontainers, broken items, dying or dead plant material cannot be returned or exchanged.ALL SALES ARE FINAL: On all tools, chemicals, pottery, fountains, statuary, benches, allitems made of concrete or clay, CD’s, DVD ROMs, all books, and Special orders/Brokered items.No exceptions.Returned items, cancelled delivery &/or plantings: customer will be charged a 15% ormore restocking fee according to the condition of the pieces plus normal handling andtransportation charges. Again for store credit only, within 30 days of purchase. Customerrejected delivery cannot be refunded.In all cases original sales receipt is required and must be returned by purchasingcustomer.Colors & varieties are not guaranteed if the plant is not fruiting or in bloom at time of sale.If a legal dispute should arise under any circumstance, customer is responsible for all legal feesinvolved.
- to their RGC sales associate with all problems or concens Policies and terms stated in this document are final and official terms of sale.No RGC employee has authority to alter this or any other document, under anycircumstances.ALL PRICES & POLICIES STATED SUPERSEDE ALL PREVIOUS VERSIONSAND ARE SUBJECT TO CHANGE WITHOUT NOTICE! after 5/02/18Thank you for making your purchase at Richard’s Garden Center (RGC)I understand RGC is not responsible for damage to any pipe, wire, utility, or any otherobject buried where RGCdigs, regardless if Blue Stake marks spots prior to digging.I understand Planting fees are based on clean, vacant, un-landscaped soil and anadditional hard dig fee will be billed to me if a hard dig(requiringmore time than normal due to clay or rocky/abnormally hard soil) orobstruction (brick, gravel, grass, dead or living tree/plant, etc…)is present.I understand The planted prices/installation fees do not include removal or disposal of anyexisting living or dead trees/plants; if an existingtree, stump, or plant is not removed prior to installation I will be charged anadditional removal fee and possible disposal fee.I understand Planting fees do not include staking of trees and that trees may be staked foran additional charge, and that staking provides noadditional warranties.I understand Time and day of any scheduled delivery/planting is only an estimate andcannot be guaranteed.I understand I may also be charged fees due to the following:No yard access at time of planting,multiple truckloads,large quantities,any required additional labor,multiple stops to the same or additional locations.I understand If I cannot be home for the installation placement when the delivery isscheduled, I must ask for flags to mark planting spot, unlockany access gates to planting areas, provide a hose for water, and lock upany animals on day of delivery.I understand RGC is not liable for plant placement as chosen by myself, or H.O.A.requirements, removal or moving a plant once installed will besubject to an additional fee at the driver’s discretion upon incident.I understand RGC guarantees plants #5-gal. and larger grown at RGC for 150 days fromplanted date*, only when planted by RGC and when I usevitamin B1, in addition to being connected to a properly set & installed clockrun watering system approved by a RGC associate .*Citrus, Deciduous Flowering/Fruit Trees, & Sycamore, are not guaranteedfrom May 15th – August 31st.
I understand I must call RGC as soon as I see any sign of problems with any plants & that
waiting until the plant dies will void anywarranties if applicable.I understand RGC guarantees survival of transplanting of plants only and does not replaceplants due to negligence, over or under watering,fungus, insect or animal damage, weather damage, hard freeze, act of god,or soil that does not perk.I understand RGC will only replace installed plants that are actually verified by a RGCassociate as dead.I understand RGC gives no cash, credit, trade, or check refunds of any kind; returned items orcancelled orders will be charged a minimum 15%or more restocking fee according to the condition of the items in question.I understand All cancelled delivery and plantings including normal handling and transportationcharges are not refundable.I understand Removal of any plants #15-gal or larger by me before an RGC associatereplaces it or verifies death revokes all warranties. Anyreplacement is made only once (delivery and planting fee required on allwarranty replacements). Additional replacements willrequire additional purchase, delivery, and planting charges.I understand All Changes must be made 48 hours prior to delivery and/or install date.I understand I must present original receipt to original sales associate when approachingRGC with any problems, concerns, or changes.I understand If a legal dispute should arise under any circumstance, I am responsible forall legal fees involved.I understand The policies and terms stated in this document are final and official termsand no RGC employee has authority to alter this or anyother document, under any circumstances.By signing I have read and understand the matters printed above and agree to them